Your GDPR Rights
Exercise your data protection rights and manage your privacy preferences
Right of Access
Request a copy of all personal data we hold about you, including how it's used and with whom it's shared.
- Account information and profile data
- Course progress and learning history
- Payment records and subscription details
- Communication history with support
- Website usage data and analytics
Response Time: Within 30 days
We will provide your data in a commonly used electronic format.
Right to Rectification
Request correction of inaccurate or incomplete personal information in our systems.
- Update contact information
- Correct billing address
- Fix profile details
- Update communication preferences
Response Time: Within 30 days
We will correct the information and notify relevant third parties.
Right to Erasure
Request deletion of your personal data when it's no longer necessary for the original purpose.
- Delete account and profile
- Remove learning history
- Erase communication records
- Delete marketing preferences
Response Time: Within 30 days
Some data may be retained for legal or legitimate business purposes.
Right to Restrict Processing
Request limitation of how we process your data while disputes are resolved or verification is pending.
- Pause marketing communications
- Limit data sharing with partners
- Restrict analytics processing
- Hold data during dispute resolution
Response Time: Within 30 days
We will mark your data as restricted and limit processing activities.
Right to Data Portability
Request your data in a structured, machine-readable format to transfer to another service provider.
- Export account information
- Download course progress data
- Transfer subscription history
- Export user-generated content
Response Time: Within 30 days
Data will be provided in JSON or CSV format.
Right to Object
Object to processing of your data for specific purposes, including direct marketing and profiling.
- Stop marketing emails
- Opt out of profiling
- Object to legitimate interest processing
- Prevent data sharing for marketing
Response Time: Within 30 days
We will stop the processing unless we have compelling legitimate grounds.
Contact Our Data Protection Team
Our dedicated data protection team is here to help you exercise your rights and answer any privacy questions.
Email Support
support@nadalfrid.com
24/7 support available
Response within 24 hours
Phone Support
+353-1-555-0123
Monday-Friday: 9AM-6PM GMT
Direct line to privacy team
Post
Data Protection Officer
181 Abbey Street
Ulverston, V94 K2X8, Ireland
How to Exercise Your Rights
1. Verify Your Identity
To protect your privacy, we may ask you to verify your identity before processing requests. Please provide:
- Full name associated with your account
- Email address used for registration
- Last four digits of payment method (if applicable)
- Recent account activity details
2. Specify Your Request
Clearly state which right you want to exercise and provide specific details about your request. The more specific you are, the faster we can process your request.
3. Response Timeline
We will respond to your request within 30 days of receiving it. In complex cases, we may extend this period by up to 60 additional days and will inform you of any delays.
4. No Cost
Exercising your GDPR rights is free of charge. We may only charge a reasonable fee if your requests are manifestly unfounded, excessive, or repetitive.
Automated Decision-Making and Profiling
We may use automated processing to:
- Personalise course recommendations
- Assess learning progress
- Detect fraudulent activity
- Provide targeted content
You have the right to object to automated decision-making and request human intervention in the process.
Data Controller Information
Harmony Hub
Data Controller: Harmony Hub Limited
Registration: Irish Company Registration
Address: 181 Abbey Street, Ulverston, V94 K2X8, Ireland
Email: support@nadalfrid.com
Phone: +353-1-555-0123
Complaints and Escalation
If you're not satisfied with how we've handled your request, you can:
- Contact our Data Protection Officer at support@nadalfrid.com
- File a complaint with the Irish Data Protection Commission
- Seek legal advice regarding your data protection rights
Irish Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28, Ireland
Phone: +353 57 868 4757
Email: info@dataprotection.ie
Website: www.dataprotection.ie
Updates to Your Rights
Your GDPR rights may be updated based on changes in legislation or regulatory guidance. We will notify you of any significant changes that affect your rights.
Last Updated: January 1, 2025
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